Delivery
If the answer to your question is not listed, please visit our customer service.
Delivery times
As soon as your products have been shipped from our warehouse in The Netherlands (the next Dutch working day after you have placed your order), you will receive a notification by e-mail. You will also receive an e-mail from UPS in which your Track & Trace number is mentioned as well as an instruction how to track your shipment.
UPS’ transit times are as presented below and reflect UPS' regular delivery schedule, but are not guaranteed.
UPS
| UPS Standaard | Netherlands | Day definite by date scheduled (see below) | Delivery by end of day |
| International | Day definite by date scheduled (see below) | Delivery during the day | |
| UPS Express | Netherlands | 1 working day |
Delivery typically by 10:30 a.m. or 12:00 noon |
| 1-3 working days |
Delivery typically by 10:30 a.m. or 12:00 noon |
||
| UPS Express Saver | Netherlands | 1 working day | Delivery by end of day |
| International | 1-5 working days | Delivery by end of day | |
| UPS Express SM | International | 1-3 working days |
Delivery typically by 10:30 a.m. or 12:00 noon |
| Netherlands | 1 working day |
Delivery typically by 10:30 a.m. or 12:00 noon |
|
| UPS Express Plus | International | 1-2 working days | Delivery by 9:00 a.m. |
Track & Trace
If you want to track your shipment, please go to "Order history" (after login). If you go to the details of your order, you will find your tracking number. Please click "Track It" and you will be redirected to UPS to follow your shipment.
Shipping costs
The shipping costs for your order are displayed during the checkout procedure. This enables you to know the total shipping costs before you confirm your order.
