Return procedures

Items may be returned in consultation with the customer service from HCMEWEBSHOP.COM. You are allowed to do so within 14 days of receiving your order. Items should be returned in their original packaging and in consultation with our Returns Policy. Please ALWAYS contact our customer service before you return anything. Please click here to send an e-mail to our customer service.

Orders that are sent "return to sender" to us without consulting us first will not be processed. These will be forwarded back to you immediately and you will be responsible for any possible additional costs.

Please note: save the invoice and/or sticker listing the contents; these serve as your guarantee! Also, any items you wish to return must send back undamaged and in the original packaging.

If you did not find the answer you are looking for, please visit our customer service.

Click here for the return form.